Ticket Terms

1. Who these terms apply to

These Ticket Terms apply when ATM Tickets is used to create, sell, claim, issue, deliver, verify, refund, void, or scan tickets. They apply to organizers, ticket buyers, guest buyers, apps, scanners, and staff using ATM ticket infrastructure.

They supplement ATM's Terms of Service, Privacy Policy, Payer Terms, Recipient Terms, App Developer Terms, and Acceptable Use Policy.

2. ATM's role

ATM Tickets provides backend ticket infrastructure: ticket tiers, capacity, holds, checkout links, free limited-ticket claims, issuance, QR/pass tokens, ticket email delivery, verification, check-in, refunds, voiding, and audit logs.

Event discovery, event pages, social RSVP UX, organizer branding, event descriptions, venue information, event rules, event operations, accessibility, safety, cancellation policies, and attendee support may be provided by the organizer or originating app rather than ATM.

3. Organizer responsibilities

Organizers are responsible for the event, venue, safety, access rules, legal compliance, ticket descriptions, capacity, pricing, refunds, cancellation policies, taxes, licenses, permits, accessibility obligations, and attendee support unless ATM expressly agrees otherwise in writing.

Organizers must not create misleading ticket tiers, oversell capacity outside ATM's approved inventory system, sell tickets for events they are not authorized to organize, or use ATM Tickets for prohibited or restricted events.

4. Ticket buyers and free claims

A paid ticket is issued only after ATM confirms payment. A free limited ticket is issued only after ATM confirms the claim and capacity is available. A hold is temporary and does not guarantee admission unless the ticket is issued.

Ticket emails, QR pages, wallet passes, app confirmations, or dashboard views are presentation layers over ATM's private ticket state. ATM's private ticket record and check-in state are the source of truth for ticket validity.

A ticket does not guarantee admission if it is refunded, voided, duplicated, obtained unlawfully, used before you arrive, or subject to a disclosed identity, age, safety, venue, or eligibility condition you do not meet. An organizer may refuse admission only as allowed by its disclosed rules and applicable law, including accessibility and anti-discrimination requirements.

Tickets may be transferred or resold only through a flow the organizer and ATM support. Unless the event expressly permits it, do not sell, transfer, duplicate, screenshot for another person, or publicly post a ticket token. ATM does not guarantee or validate an off-platform resale or transfer.

5. QR codes, wallet passes, and scanning

QR codes and wallet passes contain or point to opaque ticket tokens. They do not embed names, email addresses, DIDs, payment identifiers, attendee answers, or other attendee details in the QR payload. Anyone who obtains a valid bearer token may be able to present it first, so keep it private. ATM may rotate, revoke, void, or replace pass tokens where needed for security, refunds, disputes, supported transfers, or support.

A scanner must sign in and be authorized for the event, app, organizer, or check-in list before checking in attendees. Scanner sign-in proves control of an AT Protocol account only; it does not create payer, creator, or app roles and does not grant access to the broader ATM dashboard. Scanner actions may be recorded in private audit logs with the scanner DID, timestamp, ticket state, and check-in result; ATM does not write public protocol records about staff check-in actions.

6. Refunds, cancellations, and changes

Refunds, cancellations, transferability, name changes, rescheduling, and admission policies may vary by organizer, event, app, and law. ATM may provide technical refund, voiding, and ticket-status tools, but the organizer is generally responsible for event refund and cancellation obligations.

Nothing in these Ticket Terms limits a mandatory refund, cancellation, ticketing, accessibility, or consumer right. If an event is cancelled, materially rescheduled, or cannot be delivered, the organizer must provide the remedy required by applicable law and its disclosed policy, and ATM may restrict payouts or facilitate refunds where supported.

A request to cancel a recurring membership or subscription associated with an event is separate from cancelling or refunding a ticket already issued. Buyers should follow both the event's ticket instructions and ATM's subscription-management flow where both apply.

If a payment is refunded, disputed, reversed, or cancelled, ATM may void or flag related tickets, QR passes, wallet passes, receipts, webhooks, proof records, and app records.

7. App and organizer data

ATM may share ticket, order, buyer, attendee, email, verification, check-in, refund, and support information with the organizer and originating app when needed for event operations, fulfillment, support, risk, refunds, reporting, or proof status.

Apps and organizers must handle buyer, attendee, and scanner information according to applicable law, ATM's Privacy Policy, and their own privacy notices.

8. Organizer messages to attendees

ATM Tickets may let an event's primary organizer send operational updates to people holding a ticket to that same event. Recipients are determined by ATM from active tickets; organizers cannot supply, upload, or import an address list, and ATM never uses these messages to contact anyone who has not obtained a ticket to that event.

These messages are for operational information about that specific event only — for example schedule or start-time changes, venue, entry and access instructions, what to bring, accessibility details, safety or weather notices, and cancellation or postponement. They may not be used for marketing or promotion of any kind, including other events, future editions of the same event, sponsor or partner content, third-party offers, fundraising appeals, recruitment, or any message whose purpose is to sell rather than to inform attendees about the event they are already attending.

Organizers remain responsible for the accuracy and legality of what they send, and for complying with applicable electronic-marketing and privacy law. Every message carries a working one-click unsubscribe; unsubscribes are honored for that event and must not be circumvented. Unsubscribing from organizer updates never suppresses transactional ticket, receipt, refund, or security email.

Volume is capped per event and per organizer, messages are attributed to the organizer, and ATM may review, delay, suspend, or permanently withdraw access to organizer messaging — for a single event or an organizer overall — where content or complaint rates create deliverability, legal, privacy, safety, or ecosystem risk. Because these messages are delivered through shared ATM infrastructure, misuse can affect ticket delivery for other organizers and their attendees, and will be treated accordingly.

Organizer messaging is not a marketing, campaign, or newsletter facility, and ATM does not guarantee its availability for any event.

9. Prohibited ticketing activity

You may not use ATM Tickets for unlawful, unsafe, deceptive, sanctioned, infringing, fraudulent, or processor-restricted events, products, or ticket flows. You must comply with ATM's Acceptable Use Policy.

ATM may reject, suspend, void, refund, block, or disable ticketing activity if ATM believes the event, organizer, app, scanner, ticket, payment, or attendee flow creates legal, fraud, safety, processor, privacy, reliability, or ecosystem risk.