Ticket Terms
Draft terms for ATM Tickets, including organizers, buyers, apps, scanners, QR passes, free claims, and check-in.
1. Who these terms apply to
These Ticket Terms apply when ATM Tickets is used to create, sell, claim, issue, deliver, verify, refund, void, or scan tickets. They apply to organizers, ticket buyers, guest buyers, apps, scanners, and staff using ATM ticket infrastructure.
They supplement ATM's Terms of Service, Privacy Policy, Payer Terms, Recipient Terms, App Developer Terms, and Acceptable Use Policy.
2. ATM's role
ATM Tickets provides backend ticket infrastructure: ticket tiers, capacity, holds, checkout links, free limited-ticket claims, issuance, QR/pass tokens, ticket email delivery, verification, check-in, refunds, voiding, and audit logs.
Event discovery, event pages, social RSVP UX, organizer branding, event descriptions, venue information, event rules, event operations, accessibility, safety, cancellation policies, and attendee support may be provided by the organizer or originating app rather than ATM.
3. Organizer responsibilities
Organizers are responsible for the event, venue, safety, access rules, legal compliance, ticket descriptions, capacity, pricing, refunds, cancellation policies, taxes, licenses, permits, accessibility obligations, and attendee support unless ATM expressly agrees otherwise in writing.
Organizers must not create misleading ticket tiers, oversell capacity outside ATM's approved inventory system, sell tickets for events they are not authorized to organize, or use ATM Tickets for prohibited or restricted events.
4. Ticket buyers and free claims
A paid ticket is issued only after ATM confirms payment. A free limited ticket is issued only after ATM confirms the claim and capacity is available. A hold is temporary and does not guarantee admission unless the ticket is issued.
Ticket emails, QR pages, wallet passes, app confirmations, or dashboard views are presentation layers over ATM's private ticket state. ATM's private ticket record and check-in state are the source of truth for ticket validity.
5. QR codes, wallet passes, and scanning
QR codes and wallet passes contain or point to opaque ticket tokens. They do not embed names, email addresses, DIDs, payment identifiers, attendee answers, or raw ticket secrets. Do not share your ticket token publicly unless you want someone else to risk using it. ATM may rotate, revoke, void, or replace pass tokens where needed for security, refunds, disputes, transfers, or support.
A scanner must sign in and be authorized for the event, app, organizer, or check-in list before checking in attendees. Scanner sign-in proves control of an AT Protocol account only; it does not create payer, creator, or app roles and does not grant access to the broader ATM dashboard. Scanner actions may be recorded in private audit logs with the scanner DID, timestamp, ticket state, and check-in result; ATM does not write public protocol records about staff check-in actions.
6. Refunds, cancellations, and changes
Refunds, cancellations, transferability, name changes, rescheduling, and admission policies may vary by organizer, event, app, and law. ATM may provide technical refund, voiding, and ticket-status tools, but the organizer is generally responsible for event refund and cancellation obligations.
If a payment is refunded, disputed, reversed, or cancelled, ATM may void or flag related tickets, QR passes, wallet passes, receipts, webhooks, proof records, and app records.
7. App and organizer data
ATM may share ticket, order, buyer, attendee, email, verification, check-in, refund, and support information with the organizer and originating app when needed for event operations, fulfillment, support, risk, refunds, reporting, or proof status.
Apps and organizers must handle buyer, attendee, and scanner information according to applicable law, ATM's Privacy Policy, and their own privacy notices.
8. Prohibited ticketing activity
You may not use ATM Tickets for unlawful, unsafe, deceptive, sanctioned, infringing, fraudulent, or processor-restricted events, products, or ticket flows. You must comply with ATM's Acceptable Use Policy.
ATM may reject, suspend, void, refund, block, or disable ticketing activity if ATM believes the event, organizer, app, scanner, ticket, payment, or attendee flow creates legal, fraud, safety, processor, privacy, reliability, or ecosystem risk.
Questions?
Contact Atmosphere Money through the contact page or by email at contact@atmosphere.money.